Frequently Asked Questions

What is the best way to reach Caribbean Charm with questions.  
Send an email to [email protected] or call Customer Service at 860-558-4327.
What are the hours of operations.
Online Website
Monday - Saturday 10:00am - 5:00pm EST. However, during Holidays and busy seasons these hour are extended accordingly.Please note: Our Brick & Mortar store closed in 2018.

How much is the shipping cost?
Shipping cost is based on weight of product, location of where product is being shipped to, and the shipping carrier selected. You can select shipping for UPS Express/Ground or USPS priority mail/first class.

Caribbean Charm offers a shipping calculator prior to check on the View Cart page. By simply inputting your zip code and hitting GO you will see a drop down box which lists all your shipping choices, along with the cost of shipping. Please note; the shipping calculator cost is based on what products you are purchasing and where you live.

Please note: due to COVID the shipping delivery times are NOT guaranteed and can be longer than the normal estimated time. Caribbean Charm is NOT responsible for the longer shipping time frames, and NO refunds will be given if purchases are NOT delivered in the anticipated time-frame.
Can I track an order after it is shipped?
Yes, when your order is shipped you will be emailed a tracking number. Also, when you check out if you sign up for an account, you can track your order via your account.
  • If shipped UPS go to: and input your tracking number.
  • If shipped USPS priority mail go to:  USPS tracking and input your tracking number.
How do I request a refund for a return?
Please contact [email protected]
for a return authorization number. All claims must be made 10 days upon delivery. Go to  Return Policy› for a detailed explanation of Caribbean Charm's return policies.
I would like to place my order over the phone is that OK?
Yes, Caribbean Charm welcomes ALL phone orders. Please contact Caribbean Charm at 860-558-4327 and speak to a friendly customer service representative.
I ordered a personalized product and need to know how long it will take to be shipped?
All personalized orders are processed at Caribbean Charm and there is an estimated turn around time of 1 to 8 business day(s) to complete the engraving and/or monogramming - during the Normal Business season. Once the order is completed, it will then go to shipping. There could be a 1 to 2 day shipping turnaround. For example, if an item has been personalized and goes to shipping later in the day, it will NOT ship out until next  (business) day - due to the fact the shipping carrier has already picked up for the day. If you have an urgent personalized order please contact Caribbean Charm and they will do their best to accommodate your needs. If necessary RUSH your order. During the Holiday Season this time may be extended to 15 business days. if you have any questions for a delivery date please contact Caribbean Charm and a friendly associate will help confirm the exact date. Please select EXPRESS SHIPPING IF YOU WOULD LIKE TO HAVE YOUR ORDER RUSHED! However, Caribbean Charm can NOT guarantee the delivery time.
I ordered a personalized product, what if is NOT personalized correctly?
Caribbean Charm focuses on special personalization and makes every effort to confirm you personalization is processed correctly. However, on occasion (we are all human) an error might be made. If Caribbean Charm makes a personalization error they will replace your order to be correct. Please send an email to [email protected] for a Return Authorization number to have a return shipping label (if applicable) sent to you. Once your item has been returned, Caribbean Charm will redo your order and ship you the correct order.
I love one of your products and would like it personalized a certain way. The web site does not offer this.
Caribbean Charm focuses on custom orders. Please contact us and let us know what you would like to have personalized, and we will let you know if this can be done.
I'm sending a gift to a special person and want to let them know with a gift note. Can this be done?
Yes, at check out there will be place to add a gift note. Caribbean Charm will include your Gift Note with your order.
I would like to have my order gift wrapped?
Currently, Caribbean Charm's products offer gift wrap - wrapped in their special Silver Foil and accented with 'curly ribbon". Some Christmas items, offer special Christmas Gift wrap.
I live near Caribbean Charm's location - can I pick up my order?
Caribbean Charm closed their brick & mortor store in 2018 and no pick up is now offered.