| What is the best way to reach Caribbean Charm with questions.
What are the hours of operations.
Monday - Saturday 9:00am - 6:00pm EST. However, during Holidays and busy seasons these hour are extended accordingly.
How much is the shipping cost?
Caribbean Charm offers a shipping calculator prior to check on the View Cart page. By simply inputting your zip code and hitting GO you will see a drop down box which lists all your shipping choices, along with the cost of shipping. Go to Shipping calculator ›› Please note; the shipping calculator cost is based on what products you are purchasing and where you live.
Can I track an order after it is shipped?
Yes, when your order is shipped you will be sent a tracking number via email.
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If shipped FedEx go to: FedEx Tracking and input your tracking number.
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If shipped USPS priority mail go to: USPS tracking and input your tracking number.
How do I request a refund for a return?
for a return authorization number. All claims must be made 10 days upon delivery. Go to Return Policy› for a detailed explanation of Caribbean Charm's return policies.
I would like to place my order over the phone is that OK?
Yes, Caribbean Charm welcomes ALL phone orders. Please contact Caribbean Charm at (toll free) 1-888-880-4443 or 1-860-558-4327 and speak to a friendly customer service representative.
I ordered a personalized product and need to know how long it will take to be shipped?
All personalization is processed at Caribbean Charm and there is a fast turn around time of less than 48 hours to complete the personalization during the normal business season. During the Holiday Season of Nov - Dec this time may be extended to 3 to 4 days.
I love one of your products and would like it personalized a certain way. The web site does not offer this.
Caribbean Charm focuses on special personalization. Please contact us and let us know what you would like to have personalized - if we can do it for you we will!
I'm sending a gift to a special person and want to let them know with a gift note. Can this be done?
Yes, at check out there will be place to add a gift note. Caribbean Charm currently offers complimentary gift notes/cards created and printed onto a note card paper.
I would like to have my order gift wrapped?
Currently some of our products offer gift wrap - wrapped in our special white printed with lilac riibbon wrap. Caribbean Charm is in the process of updating the website to reflect gift wrap for all products.
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