| What is the best way to reach Caribbean Charm with questions.
What are the hours of operations.
Online Website
Monday - Saturday 11:30am - 5:00pm EST. However, during Holidays and busy seasons these hour are extended accordingly.
Brick and Mortar Store
Monday - Saturday 11:30am - 5:00pm EST. However, during Holidays and busy seasons these hour are extended accordingly
How much is the shipping cost?
Caribbean Charm offers a shipping calculator prior to check on the View Cart page. By simply inputting your zip code and hitting GO you will see a drop down box which lists all your shipping choices, along with the cost of shipping. Go to Shipping calculator ›› Please note; the shipping calculator cost is based on what products you are purchasing and where you live.
Can I track an order after it is shipped?
Yes, when your order is shipped you will be sent a tracking number via email. Also, when you check out if you sign up for an account, you can track your order via your account.
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If shipped FedEx go to: FedEx Tracking and input your tracking number.
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If shipped USPS priority mail go to: USPS tracking and input your tracking number.
How do I request a refund for a return?
for a return authorization number. All claims must be made 10 days upon delivery. Go to Return Policy› for a detailed explanation of Caribbean Charm's return policies.
I would like to place my order over the phone is that OK?
Yes, Caribbean Charm welcomes ALL phone orders. Please contact Caribbean Charm at (toll free) 1-888-880-4443 or 1-860-430-9909 and speak to a friendly customer service representative.
I ordered a personalized product and need to know how long it will take to be shipped?
All personalization is processed at Caribbean Charm and there is a turn around time of 1 to 2 days to complete the personalization during the normal business season. During the Holiday Season of Nov - Dec this time may be extended to 3 to 4 days. if you have any questions for a delivery date please contact Caribbean Charm and a friendly associate will help confirm the exact date.
I ordered a personalized product, what if is NOT personalized correctly?
Caribbean Charm focuses on special personalization and makes every effort to confirm you personalization is processed correctly. However, on occassion (we are all human) an error might be made. If Caribbean Charm makes a personalization error they will replace your order to be correct. Please send an email to customerservice@caribbeancharm.com for a Return Authorization number to have a return shipping label (if applicable) sent to you. Once your item has been returned, Caribbean Charm will redo your order and ship you the correct order.
I love one of your products and would like it personalized a certain way. The web site does not offer this.
Caribbean Charm focuses on special personalization. Please contact us and let us know what you would like to have personalized - if we can do it - we will for youl!
I'm sending a gift to a special person and want to let them know with a gift note. Can this be done?
Yes, at check out there will be place to add a gift note. Caribbean Charm currently offers complimentary gift notes/cards created and printed onto a note card paper.
I would like to have my order gift wrapped?
Currently, most of our products offer gift wrap - wrapped in our special Silver Foil and accented with our signature 'curly ribbon". Caribbean Charm is in the process of updating the website to reflect gift wrap for all products.
I live near Caribbean Charm's location - can I pick up my order?
Yes, Caribbean Charm offers local pick up. Upon check out you will be offered the choice for local pick.
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