| Return Policy
Personalized merchandise may not be returned, if processed as the order specifies. So please review you order carefully. However, if Caribbean Charm makes a personalization error they will replace your order to be correct. Please send an email to customerservice@caribbeancharm.com for a Return Authorization number before returning merchandise.
Non-personalized merchandise may be returned for a full refund excluding shipping & handling charges. Merchandise must be returned in its original packaging and in unused and sellable condition and packed sufficiently to avoid being damaged in shipping. Please send an email to customerservice@caribbeancharm.com for a Return Authorization number before returning merchandise. All claims must be made within 10 days of receipt of merchandise.
Include the Return Authorization number in the following return shipping address
Caribbean Charm
(your Return Authorization number)
110 Cedar Ridge Drive
Glastonbury, CT 06033
For your security, please return your order with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Caribbean Charm is not responsible for items damaged or lost in transit.
Caribbean Charm inspects all products carefully prior to shipping for any defects to insure you receive your order in perfect condition. If a product is damaged during shipping a claim will be made to the shipping carrier used in the order, and a new product will be shipped to you. If you are returning a product because it was damaged, or you did not receive the product ordered, Caribbean Charm will provide a prepaid FedEx return label via e-mail. Please note, damaged means physical damage of the product - Caribbean Charm is not responsible for psychological, allergies, preferences or any reason other then “damage to the product”.
Mailing and Shipping Policy
Customer Satisfaction Policy
Customer satisfaction is our top priority. We work very hard to confirm our customers are 100% satisfied. We are a member of the BBB Online Reliability Program. Below is the link to our membership confirmation.
http://www.bbbonline.org/cks.asp?id=106032175642 |
