Return Policy - All Claims must be made within 7 day of delivery date.
Non-personalized merchandise may be returned* if claim is made within 7 days of delivery date. And item is returned with 10 days of claim. You have the option of:
1. A full store credit - excluding shipping & handling charges.
2. Or, a credit card credit less a restocking fee of 20%, excluding shipping & handling charges.
Personalized merchandise may NOT be returned, if processed as the order specifies. So please review your order carefully. However, if Caribbean Charm makes a personalization error they will replace your order to be correct.
Please submit a ticket for a Return Authorization number, and to have a return shipping label (if applicable) sent to you. Once your item has been returned, Caribbean Charm will reprocess your order and ship you the correct order.
PLEASE NOTE: Caribbean Charm - HAS ALWAYS - and will continue to highly examine their products for any defects prior to personalizing and shipping. NO claims can be made for a "personalized" defected product.
Upon return - Merchandise must be returned in its original packaging and in unused and sell-able condition and packed sufficiently to avoid being damaged in shipping. All tags MUST be attached - in the original placement. And, item must be returned within 14 business days.
Please submit a ticket for a Return Authorization number before returning merchandise. Special orders are NOT returnable (for example if CaribbeanCharm does NOT have the item in stock and special orders).
All returns, exchanges and/or claims must be requested by the person who placed the order and the refund is applied to the credit card used when the order was processed.
Include the Return Authorization number in the following return shipping address
(your Return Authorization number)
2235 Main Street
Glastonbury, CT 06033
For your security, please return your order with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Caribbean Charm is not responsible for items damaged or lost in transit.
Return for damaged products - Caribbean Charm inspects all products carefully prior to shipping for any defects to insure you receive your order in perfect condition.
If a product is damaged during shipping a claim will be made to the shipping carrier used in the order. If properly insured, a new product will be shipped to you - once the shipping carrier's claim procedures have been followed. Please note, FedEx auto insures up to $100.00 dollars, customer needs to purchase insurance for any orders over this amount. USPS priority mail is NOT insured unless purchased by the customer. Therefore, any products damaged in shipment through USPS priority mail will not be replaced if insurance was not purchased.
If you feel the product was not damaged in shipping, contact Caribbean Charm for advice on how to claim. Please note, damaged means physical damage* of the product - Caribbean Charm is not responsible for psychological, allergies, preferences or any reason other then damage to the product. *Claims for Physical damage of the product will go through a review process, to confirm the damage was processed "prior" to shipment vs damaged once in the customer's procession. No refunds are issued for damaged products - a new product will be sent as a replacement.
Caribbean Charm is a "personalization" website. And, does their best to make sure all personalization is created with high quality "expert" results. However, at times - it may be personal preference and a person my not like the way it looks (ie, fonts). Caribbean Charm is NOT responsible for this. Please contact Caribbean Charm prior to ordering if you want personalization to be a specific way, or think if will be a certain way. Please do not make an assumption.
Personalization Changes and/or Cancellations
All orders upon receipt go into production mode - and can NOT be cancelled. So, please check your order over prior to submitting the "purchase" button.
Mailing and Shipping Policy