| Return Policy
Personalized merchandise may NOT be returned, if processed as the order specifies. So please review your order carefully. However, if Caribbean Charm makes a personalization error they will replace your order to be correct. Please send an email to customerservice@caribbeancharm.com for a Return Authorization number to have a return shipping label (if applicable) sent to you. Once your item has been returned, Caribbean Charm will redo your order and ship you the correct order. All claims must be made within 10 days of receipt of merchandise.
Non-personalized merchandise may be returned for a full refund* excluding shipping & handling charges. Merchandise must be returned in its original packaging and in unused and sellable condition and packed sufficiently to avoid being damaged in shipping. Please send an email to customerservice@caribbeancharm.com for a Return Authorization number before returning merchandise. All claims must be made within 10 days of receipt of merchandise. *Full refund (less the shipping cost) - will be applied to your credit card account if product is returned within 60 days. After 60 days, your refund will be applied for a store credit only.
All returns must be requested by the person who placed the order and the refund is applied to the credit card used when the order was processed.
Include the Return Authorization number in the following return shipping address
Caribbean Charm
(your Return Authorization number)
2377 Main Street
Glastonbury, CT 06033
For your security, please return your order with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Caribbean Charm is not responsible for items damaged or lost in transit.
Return for damaged products - Caribbean Charm inspects all products carefully prior to shipping for any defects to insure you receive your order in perfect condition.
If a product is damaged during shipping a claim will be made to the shipping carrier used in the order. If properly insured, a new product will be shipped to you. Please check the box to see if it was damaged to confirm damaged could have been done while in shipping. Please note, FedEx auto insures up to $100.00 dollars, customer needs to purchase insurance for any orders over this amount. USPS priority mail is NOT insured unless purchased by the customer. Therefore, any products damaged in shipment through USPS priority mail will not be replaced if insurance was not purchased.
If you are feel the product was not damaged in shipping, contact Caribbean Charm for advise on how to claim. Please note, damaged means physical damage* of the product - Caribbean Charm is not responsible for psychological, allergies, preferences or any reason other then “damage to the product”. *Claims for Physical damage of the product will go through a review process, to confirm the damage was processed "prior" to shipment vs damaged once in the customer's processsion. No refunds are issued for damaged products - a new product will be sent as a replacement.
Cancellation Policy
Purchase orders, to include personalized order, upon receipt to Caribbean Charm.com go into "production status". In most cases a purchase can NOT be cancelled once received. A purchase can only be cancelled if Caribbean Charm.com receives an email at customerservice@caribbeancharm.com and it is confirmed back to the customer, with a cancellation number, that the order has not been personalized or shipped.
Mailing and Shipping Policy
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